TSHQTECH SERVICES HQPREMIUM DIGITAL SOLUTIONSRefund & Replacement Policy
1. Wallet-first model
Purchases are paid from your Tech Services HQ wallet. Approved refunds are returned to your wallet balance, not to the original payment method.
2. Replacement first
If a delivered account stops working inside its warranty window, raise a warranty claim with a screenshot. Valid claims are resolved with a replacement account wherever stock allows.
3. Wallet refunds
Where no replacement is available, an administrator may refund the order to your wallet. Refunding an order also reverses the cashback and referral commission it generated, and the delivered credential is retired and never resold.
4. Not eligible
Claims raised after the product's warranty window, accounts broken by changing the login email/password, credential sharing, or region/policy violations by the underlying provider are not eligible.
5. Top-ups
Wallet top-ups are non-refundable once credited, and each transaction reference can only ever be credited once.